In most businesses, it is usually costlier to acquire new customers than retain existing ones. This happens because of possible efficiencies of exchange between buyer and seller.
For example, it would take much lesser time to explain a product or service to an already existing customer vis-à-vis a new one.
And Why is Understanding The CLV Of Your Patients Important?
How to Calculate Lifetime Value of a Patient
What's in a Brand?
Hospital Branding – How Can It Help Increase Patient Lifetime Value
Branding Helps You Become A Promise
Branding Establishes Clear Expectations For Patients
Branding Helps You Win Trust
Branding Enables You To Communicate Directly With Your Patients
Branding Helps In Consumer Engagement
When you brand your hospital, you employ both offline and online means to promote the brand.
Responding to their negative feedback with corrective action makes patient's feel that their opinion is valued.